Our Return & Refund Policy

Welcome to Aussie Opals! We stand by the quality of our products and want you to be completely satisfied with your purchase. Here’s how our return and refund process work:

30-Day Return Window:
You have 30 days from the date of receiving your item to request a return.

Eligibility Criteria:

To qualify for a return, your item must be in its original condition, unused, and with all tags intact, along with its original packaging.
Please ensure you have the receipt or proof of purchase handy.

Initiating a Return:
To start a return, simply reach out to us at sales@aussieopals.com.au. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we do not accept items returned without prior authorization.

Damaged or Incorrect Items:
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and notify us immediately. We will promptly address the issue to ensure your satisfaction.

Non-Returnable Items:
Certain items are not eligible for return, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Please feel free to contact us if you have any questions or concerns about a specific item.

Sale Items and Gift Cards:
Unfortunately, we are unable to accept returns for sale items or gift cards.

Exchanges:
If you wish to exchange an item, the quickest method is to initiate a return for the original item and place a separate order for the new one.

Refund Process:
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for the refund to reflect in your account, depending on your bank or credit card company’s processing time.

Your satisfaction is our priority, and we are committed to making your shopping experience with us as smooth and enjoyable as possible. If you have any further questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact us at sales@aussieopals.com.au.